Privacy Policy

Overview

Relocore UK Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with us. This policy applies to all customers, suppliers, and website visitors and covers our commercial and domestic removal/relocation services and waste clearance services.

Last updated: 26 September 2026

1. Who we are

Company Name: Relocore UK Ltd Business Type: Commercial and Domestic Removals, Relocations, and Waste Clearances Contact Email: enquiries@relocore.co.uk Contact Phone: 0161 399 4746

Relocore UK Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

a) Personally identifiable information

Name
Business Name
Billing & service addresses
Email address
Telephone number

b) Service-related information

Details of your move or relocation
Inventory lists (where required)
Access details relevant to the job
Waste clearance information (excluding hazardous materials unless legally permitted)

c) Financial information

Payment details (processed securely by third-party providers)
Invoices & transaction records

d) Website & communication data

IP Address
Emails, messages and call records between yourself and us
Answers you give on our online quote form, including your inventory, postcodes, moving dates and access details
Where your enquiry came from — the web address you arrived on, the site that referred you, and any campaign or advert-click reference in the link you followed. We use this only to know which of our own adverts and pages bring in enquiries.

3. How we use your information

We use your personal data to:

Provide quotations and carry out removal, relocation, and waste clearance services
Communicate with you about bookings, changes, or enquiries
Process payments and issue invoices
Comply with legal and regulatory obligations
Improve our services and customer experience
Maintain business records and insurance requirements

4. Legal basis for processing

We process your personal data under the following lawful basis:

Contractual necessity: to fulfil a contract or provide a quotation
Legal obligation: To comply with UK laws (e.g. tax, waste regulations)
Legitimate interests: For business administration and service improvement
Consent: Where you have explicitly provided it (e.g. marketing communications)

5. Sharing your information

We do not sell your personal data. We may share your data only where necessary with:

Payment processors
Accountants or legal advisers
Insurance providers
Waste management partners and licensed disposal facilities
Regulatory authorities where required by law
Our booking and customer management system provider (HighLevel, Inc., United States)
Our website and quote form hosting providers (Vercel, Inc. and Netlify, Inc.)
Our transactional email provider (Resend, Inc., United States), which delivers the enquiry emails sent from our contact form

All third parties are required to handle your data securely and in compliance with data protection laws.

6. Advertising and website tracking

We do not track you. Our website and our online quote form carry no advertising pixel and no third-party analytics: nothing you do on them is reported to Meta, Google or any other advertising platform, and no advertising identifier is stored on your device.

We may still advertise on Facebook and Instagram. If you arrive from one of those adverts the link may carry a click reference, and we keep that with your enquiry so we can tell which advert brought you — but it stays in our own booking system and is not sent back to Meta or used to build a profile of you. We do not sell your data to anyone. You can turn off personalised advertising in your Facebook or Instagram ad settings at any time. Our Cookie Policy sets out the few cookies we do use.

7. Data storage, retention and security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure digital storage systems
Restricted access to personal data
Password protection and encryption where appropriate

How long we keep your data

Enquiries and quotations that do not become a booking: 12 months from your last contact with us, then deleted.
Completed jobs, invoices and accounting records: 6 years after the end of the relevant financial year, as required by HMRC.
Insurance and claims records: 6 years from the date of the job.

Storing data outside the UK

Some of the providers listed in section 5 are based outside the UK. Where your personal data is transferred outside the UK we rely on safeguards approved under UK GDPR, such as the UK International Data Transfer Addendum, so that your data keeps the same level of protection.

8. Your data protection rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Withdraw consent at any time (where consent is the legal basis)
Request data portability
Complain to the Information Commissioner's Office if you believe we have handled your data wrongly — ico.org.uk or 0303 123 1113. We would ask that you contact us first so we can try to put it right.

To exercise your rights, please contact us using the details below.

9. Waste clearance compliance

For waste clearance services, we process only the information necessary to comply with environmental and waste disposal regulations. We work with licensed waste carriers and disposal sites to ensure lawful handling of waste.