Overview
Relocore UK Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with us. This policy applies to all customers, suppliers, and website visitors and covers our commercial and domestic removal/relocation services and waste clearance services.
1. Who we are
Company Name: Relocore UK Ltd Business Type: Commercial and Domestic Removals, Relocations, and Waste Clearances Contact Email: enquiries@relocore.co.uk Contact Phone: 0161 399 4746
Relocore UK Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following types of personal data:
a) Personally identifiable information
- Name
- Business Name
- Billing & service addresses
- Email address
- Telephone number
b) Service-related information
- Details of your move or relocation
- Inventory lists (where required)
- Access details relevant to the job
- Waste clearance information (excluding hazardous materials unless legally permitted)
c) Financial information
- Payment details (processed securely by third-party providers)
- Invoices & transaction records
d) Website & communication data
- IP Address
- Browser fingerprints & usage data
- Emails, messages and call records between yourself and us
3. How we use your information
We use your personal data to:
- Provide quotations and carry out removal, relocation, and waste clearance services
- Communicate with you about bookings, changes, or enquiries
- Process payments and issue invoices
- Comply with legal and regulatory obligations
- Improve our services and customer experience
- Maintain business records and insurance requirements
4. Legal basis for processing
We process your personal data under the following lawful basis:
- Contractual necessity: to fulfil a contract or provide a quotation
- Legal obligation: To comply with UK laws (e.g. tax, waste regulations)
- Legitimate interests: For business administration and service improvement
- Consent: Where you have explicitly provided it (e.g. marketing communications)
5. Sharing your information
We do not sell your personal data. We may share your data only where necessary with:
- Payment processors
- Accountants or legal advisers
- Insurance providers
- Waste management partners and licensed disposal facilities
- Regulatory authorities where required by law
All third parties are required to handle your data securely and in compliance with data protection laws.
6. Data storage and security
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure digital storage systems
- Restricted access to personal data
- Password protection and encryption where appropriate
- We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
7. Your data protection rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Restrict or object to processing
- Withdraw consent at any time (where consent is the legal basis)
- Request data portability
To exercise your rights, please contact us using the details below.
8. Waste clearance compliance
For waste clearance services, we process only the information necessary to comply with environmental and waste disposal regulations. We work with licensed waste carriers and disposal sites to ensure lawful handling of waste.
9. Changes to this privacy policy
We may update any policy from time to time. The latest versions will always be available upon request or on https://relocore.co.uk/privacy.