Overview

Relocore UK Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or interact with us. This policy applies to all customers, suppliers, and website visitors and covers our commercial and domestic removal/relocation services and waste clearance services.

1. Who we are

Company Name: Relocore UK Ltd Business Type: Commercial and Domestic Removals, Relocations, and Waste Clearances Contact Email: enquiries@relocore.co.uk Contact Phone: 0161 399 4746

Relocore UK Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

a) Personally identifiable information

Name
Business Name
Billing & service addresses
Email address
Telephone number

b) Service-related information

Details of your move or relocation
Inventory lists (where required)
Access details relevant to the job
Waste clearance information (excluding hazardous materials unless legally permitted)

c) Financial information

Payment details (processed securely by third-party providers)
Invoices & transaction records

d) Website & communication data

IP Address
Browser fingerprints & usage data
Emails, messages and call records between yourself and us

3. How we use your information

We use your personal data to:

Provide quotations and carry out removal, relocation, and waste clearance services
Communicate with you about bookings, changes, or enquiries
Process payments and issue invoices
Comply with legal and regulatory obligations
Improve our services and customer experience
Maintain business records and insurance requirements

4. Legal basis for processing

We process your personal data under the following lawful basis:

Contractual necessity: to fulfil a contract or provide a quotation
Legal obligation: To comply with UK laws (e.g. tax, waste regulations)
Legitimate interests: For business administration and service improvement
Consent: Where you have explicitly provided it (e.g. marketing communications)

5. Sharing your information

We do not sell your personal data. We may share your data only where necessary with:

Payment processors
Accountants or legal advisers
Insurance providers
Waste management partners and licensed disposal facilities
Regulatory authorities where required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

6. Data storage and security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure digital storage systems
Restricted access to personal data
Password protection and encryption where appropriate
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

7. Your data protection rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Withdraw consent at any time (where consent is the legal basis)
Request data portability

To exercise your rights, please contact us using the details below.

8. Waste clearance compliance

For waste clearance services, we process only the information necessary to comply with environmental and waste disposal regulations. We work with licensed waste carriers and disposal sites to ensure lawful handling of waste.

Privacy Policy