Overview
These Terms and Conditions apply to all services provided by Relocore UK Ltd ("we", "us", "our"). By accepting our quotation or instructing us to proceed, you ("the Customer") agree to these Terms.
1. Our contract with you
1.1 These terms & conditions, together with our quotation, form the contract between you and Relocore UK Ltd.
1.2 No variation shall apply unless agreed in writing.
1.3 We reserve the right to sub-contract all or part of our Services.
2. Quotations and Charges
2.1 Our quotation is based on the information provided by you and is valid for 30 days unless stated otherwise.
2.2 Quotations may be fixed price or charged on a time basis. A fixed quotation remains valid provided that:
- The work is carried out as described
- There are no access or parking difficulties not disclosed
- The volume or nature of the goods does not differ materially
2.3 We reserve the right to amend the quotation if additional work is required, including waiting time, extra carrying distance, additional waste or services requested on the day
2.4 VAT will be charged where applicable
3. Payment terms
- 3.1 A deposit may be required to secure the booking.
- 3.2 Unless otherwise agreed in writing, payment of the full balance is due on completion of the Services.
- 3.3 We reserve the right to retain possession of goods or suspend services until payment is received in full.
- 3.4 Interest and recovery costs may be charged on overdue accounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
4. Cancellation or Postponement
4.1 Notice of cancellation or postponement must be provided in writing.
4.2 Cancellation charges may apply as follows:
- More than 7 days' notice: no charge
- 3-7 days' notice: up to 50% of the quotation
- Less than 48 hours' notice: up to 100% of the quotation
4.3 We shall not be liable for delays or failure to perform caused by events beyond our reasonable control.
5. Your Responsibilities
5.1 You shall:
- Provide accurate details of the goods, addresses, and access arrangements;
- Ensure all items are suitably packed unless packing services are agreed;
- Clearly identify fragile or high-value items;
- Arrange parking permits, suspensions, or permissions where required.
5.2 We do not carry:
- Hazardous, flammable, corrosive, or explosive materials
- Perishable or living items
- Illegal or stolen goods
6. Ownership and Authority
6.1 You confirm that you are the legal owner of the goods or have authority to move or dispose of them.
6.2 You shall indemnify us against any claims arising from a breach of this clause.
7. Liability for Loss or Damage
7.1 We maintain Goods in Transit and Public Liability Insurance appropriate to our Services.
7.2 Our liability for loss or damage is limited to the amount stated in the quotation or insurance policy unless additional cover is agreed in writing prior to the move.
7.3 We shall not be liable for:
- Items packed by you or a third party
- Pre-existing damage or wear and tear
- Mechanical or electrical failure of appliances
- Damage resulting from dismantling or reassembly unless agreed
- Items not declared prior to the move
7.4 Any claim must be notified to us in writing within 7 days of completion of the Services, supported by evidence.
7.5 When our liability begins and ends. Our liability for loss of or damage to your goods begins when your goods are packed by us (where we have been contracted to pack them) or when we otherwise take them into our custody and control, and ends on completion of delivery or on handover of the goods, whichever occurs first.
7.6 Transport by a third-party carrier. Where all or any part of the transport of your goods is carried out by a carrier, haulier, shipping company or transport operator engaged by you, or engaged by us as your agent and not as principal, we do so on your behalf and that carrier’s own terms and conditions apply to the carriage. Our custody and control of the goods ends when they are handed over to that carrier, and we shall not be liable for loss of or damage to the goods arising after that point.
7.7 Our own sub-contractors. Clause 7.6 does not apply where we sub-contract our own Services under clause 1.3. Where we engage a sub-contractor to perform Services on our behalf, these Terms continue to apply in full and our liability is unaffected.
7.8 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded. If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015.
8. Delays and Access
8.1 We shall not be liable for delays caused by traffic, weather, access restrictions, third parties, or circumstances beyond our reasonable control.
8.2 Waiting time caused by the Customer or their representatives may be chargeable.
9. Storage
9.1 Where storage is arranged, goods may be stored with a third-party provider.
9.2 Storage services are subject to the storage provider's terms and conditions in addition to these Terms.
9.3 Where your goods are delivered into storage with a third-party provider, our liability ends on completion of delivery to that provider in accordance with clause 7.5, after which the storage provider’s terms and conditions apply to the goods while stored.
10. Waste Clearance Services
10.1 All waste clearance services are carried out in accordance with UK environmental legislation
10.2 We are a registered waste carrier with the Environment Agency (registration number: CBDU606441 )
10.3 You confirm that you have authority to present the waste for disposal
10.4 Certain waste types may incur additional charges, including electrical items, hazardous waste, and commercial waste
10.5 We reserve the right to refuse waste that is unsafe, undisclosed, or illegal.
11. Termination of Contract
11.1 We may terminate or suspend Services immediately if:
- Payment terms are breached
- Unsafe working conditions exist
- Prohibited or illegal items are identified
12. Complaints and Dispute Resolution
12.1 Any complaints should be submitted in writing within 7 days of completion of the Services.
12.2 We will investigate complaints promptly and fairly.
13. Data Protection
13.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
14. Governing Law
14.1 This contract is governed by the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction.
Relocore UK Ltd reserves the right to amend these Terms and Conditions. The version in force at the time of booking shall apply.